Introducing Watchman Monitoring for Contract Customers | CranstonIT - Blog

Introducing Watchman Monitoring for Contract Customers

There's no question that the information stored on your computer is of the utmost importance. Often your life is greatly affected when your computer is out of commission, no matter the duration of time. Here at Cranston IT, making sure that you have as few problems as possible and ensuring that the problems that do arise are solved quickly is our main goal. We’re always trying to give you “peace of mind” when it comes to your Apple products and with our new program, Watchman Monitoring, you can be even more worry free.
 
Watchman Monitoring is a new program available to all our residential and business customers using Macs. The program operates under a simple idea: catch a problem quickly when it occurs, and that’s exactly what Watchman Monitoring does. We install the Watchman program on your computer and it runs hourly checks to ensure that everything is running smoothly.
The hourly checks look for warning signs that indicate when vital hardware and software are failing, allowing us to correct the problems before they become larger. Watchman monitors hardware like the health of your hard drive and battery. It alerts us to problems with the processor and monitors your backups to make sure they are running properly. When a problem is found, an alert is sent to us and we contact you to arrange a time to troubleshoot the problem.

Having Watchman monitoring run on your computer won’t interrupt any of your other programs, in fact, it works so efficiently you won’t know it’s running at all. Watchman is also secure. No user data is ever transmitted back to us and having Watchman installed does not give anyone remote access to your computer.
 
Best of all, we are including this service free of charge to our contract customers. You will receive this monitoring at no additional charge to your existing contract. Next time we have an appointment with you, the technician will ask you if it’s okay to install the software on your computer. If you would like to schedule an appointment to install Watchman Monitoring or for any other computer needs, contact us at support@cranstoninc.com.
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