Success Story: The Main Point moves to Mac
12/18/14 Filed in: Case Studies
The Main Point, a 30-year-old Pittsburgh consulting company, found itself solving everyone’s problems except its own. While successfully offering fresh finance and business strategies to family-owned small businesses, The Main Point team was struggling to move their IT operations from Windows to Mac. An environment of PCs running Windows was becoming ineffective at meeting client needs. The Main Point, with about 50 percent of its clients outside the Pittsburgh area, needed to switch to the Mac platform to keep pace.
The Challenge
After trying to transition from Windows to Mac and encountering one obstacle after another, The Main Point team needed outsourced help. They were searching for an IT support company that offered Apple product and macOS expertise, as well as a high level of client service. “We’re a small business and we rely on our information technology 1,000 percent,” explained Emily Melious, Managing Partner at The Main Point. “We don’t have an IT department and we can’t afford one. If we’re down, we’re down.” Melious needed to gain the benefit of IT capability and support but at a fraction of an in-house resource — a tall task.
The Solution
The Main Point approached CranstonIT “with a bunch of jumbled ingredients” and asked them to bake a cake, Melious said. Since establishing the relationship with CranstonIT, The Main Point was able to successfully switch platforms and receive the needed support that would make the entire transition transparent to its customers. “Not many small businesses have managed to transition to a 100 percent Apple environment, but we did,” Melious said. “They made it work for us. I feel like CranstonIT is part of my company.” With IT solutions being such a critical part of The Main Point’s business, the smooth switch to Mac has done wonders to eliminate internal anxieties. “Even if we have issues that aren’t part of the agreement, CranstonIT just handles it,” she said. “We wish all our outsourced relationships were as phenomenal as they are."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com
The Main Point approached CranstonIT “with a bunch of jumbled ingredients” and asked them to bake a cake, Melious said. Since establishing the relationship with CranstonIT, The Main Point was able to successfully switch platforms and receive the needed support that would make the entire transition transparent to its customers. “Not many small businesses have managed to transition to a 100 percent Apple environment, but we did,” Melious said. “They made it work for us. I feel like CranstonIT is part of my company.” With IT solutions being such a critical part of The Main Point’s business, the smooth switch to Mac has done wonders to eliminate internal anxieties. “Even if we have issues that aren’t part of the agreement, CranstonIT just handles it,” she said. “We wish all our outsourced relationships were as phenomenal as they are."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com