Success Story: ThoughtForm's thoughtful IT Solution
08/20/14 Filed in: Case Studies
The Big Picture
ThoughtForm Design is a visual communication design consultancy firm located in Pittsburgh. When the company lost its internal IT manager in 2010, ThoughtForm Design began the search for an outside resource to modernize its IT infrastructure, provide ongoing user support and offer personal one-to-one attention.
The Challenge
Lynnette Kelley, Operations Manager at ThoughtForm Design, was concerned her team would lose the personal touch of an in-house IT manager when outsourcing the responsibility. “I needed to feel comfortable with our IT company,” she recalled. “I didn’t feel I would get that from big companies that are PC-based.” ThoughtForm Design needed several server replacements, new workstations and an issue-free, reliable mail server. After some thorough research, Kelley brought in CranstonIT.
The Solution
Change happened quickly. CranstonIT installed new OS X servers and introduced VMWare virtualization to increase server value and reduce overall costs. Mac and Windows workstations were replaced. The company’s mail server was upgraded to Kerio Connect Server, which included built-in security, archiving and backup tools that prevented spam, malware and viruses. And the CranstonIT Help Desk enabled the team to request remote and onsite support as needed. Essentially, CranstonIT modernized ThoughtForm Design’s entire IT infrastructure … and has provided reliable IT services and support for years. “CranstonIT has always been on top of things,” Kelley said. “It’s so extremely important to have someone you can trust in this role, and I thoroughly trust CranstonIT. I always feel like I’m on the top of their list."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com
Lynnette Kelley, Operations Manager at ThoughtForm Design, was concerned her team would lose the personal touch of an in-house IT manager when outsourcing the responsibility. “I needed to feel comfortable with our IT company,” she recalled. “I didn’t feel I would get that from big companies that are PC-based.” ThoughtForm Design needed several server replacements, new workstations and an issue-free, reliable mail server. After some thorough research, Kelley brought in CranstonIT.
The Solution
Change happened quickly. CranstonIT installed new OS X servers and introduced VMWare virtualization to increase server value and reduce overall costs. Mac and Windows workstations were replaced. The company’s mail server was upgraded to Kerio Connect Server, which included built-in security, archiving and backup tools that prevented spam, malware and viruses. And the CranstonIT Help Desk enabled the team to request remote and onsite support as needed. Essentially, CranstonIT modernized ThoughtForm Design’s entire IT infrastructure … and has provided reliable IT services and support for years. “CranstonIT has always been on top of things,” Kelley said. “It’s so extremely important to have someone you can trust in this role, and I thoroughly trust CranstonIT. I always feel like I’m on the top of their list."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com