Success Story: Scott Hare Law Office overrules IT Issues
09/29/14 Filed in: Case Studies
The Big Picture
Scott Hare Law Office in Pittsburgh is dedicated to the highest standard of service for its clients. In an effort to maintain high productivity levels among its staff yet increase the degree of security around client information, the firm wanted to switch to a Mac-dedicated IT landscape. Knowing the potential pitfalls of migrating to a new computing network environment, Scott Hare, the CEO and founder, sought to outsource the project.
The Challenge
As a law firm that fights every day to keep its clients informed and protected, Scott Hare Law Office needed current, reliable and fast information technology. Whether for task automation, storage, retrieval and editing of confidential records, or case law research, the firm required better performance from its computing capability. Hare knew the Mac and macOS was the answer, but the jury was still out on how to make the conversion from PCs happen. “Initially, I thought I would give it a go on my own to set up the network,” Hare said. “But after a day or two of working on it, it became clear it was going to take far more of my time than it was worth. My time is best spent being an attorney, not an IT guy.”
The Solution
A local Apple retailer recommended CranstonIT for the project. When Hare contacted CranstonIT, he was looking for someone to simply set up his network and walk away. When Hare realized the scope of services offered by CranstonIT, he changed his defense strategy. “Along with setting up my new Mac network, they explained to me how a fully managed IT services contract could help my business save time, money and frustration,” Hare said. “They believed in the proactive solutions that addressed the future of my business.” Since turning to CranstonIT, the firm has relied on its technicians at least twice a month to solve workstation, network or email issues on demand. Hare said the difference between hiring IT support by the hour and now by contract has been impossible to ignore. “It’s the security and peace of mind of a backup solution that monitors and protects critical data,” he said. “It’s the preparedness of switching to a backup drive with minimal downtime and no data loss. CranstonIT is hyper-responsive, we are unequivocally happy with the service we’ve received, and we’re now getting unlimited support and service at about one-third the cost we were paying before."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com
As a law firm that fights every day to keep its clients informed and protected, Scott Hare Law Office needed current, reliable and fast information technology. Whether for task automation, storage, retrieval and editing of confidential records, or case law research, the firm required better performance from its computing capability. Hare knew the Mac and macOS was the answer, but the jury was still out on how to make the conversion from PCs happen. “Initially, I thought I would give it a go on my own to set up the network,” Hare said. “But after a day or two of working on it, it became clear it was going to take far more of my time than it was worth. My time is best spent being an attorney, not an IT guy.”
The Solution
A local Apple retailer recommended CranstonIT for the project. When Hare contacted CranstonIT, he was looking for someone to simply set up his network and walk away. When Hare realized the scope of services offered by CranstonIT, he changed his defense strategy. “Along with setting up my new Mac network, they explained to me how a fully managed IT services contract could help my business save time, money and frustration,” Hare said. “They believed in the proactive solutions that addressed the future of my business.” Since turning to CranstonIT, the firm has relied on its technicians at least twice a month to solve workstation, network or email issues on demand. Hare said the difference between hiring IT support by the hour and now by contract has been impossible to ignore. “It’s the security and peace of mind of a backup solution that monitors and protects critical data,” he said. “It’s the preparedness of switching to a backup drive with minimal downtime and no data loss. CranstonIT is hyper-responsive, we are unequivocally happy with the service we’ve received, and we’re now getting unlimited support and service at about one-third the cost we were paying before."
The Source
CranstonIT is an Apple-centric professional IT services company based in Pittsburgh, PA. The organization provides certified consultants, technicians and developers for IT solutions in Managed Services, On-Demand Projects and Business Application Development. CranstonIT serves small business, enterprise, K-12 education and university customers driven by Apple and FileMaker technologies in the tri-state area and beyond.
For more information, contact us today at 888-813-5558 or support@cranstonit.com